Axis Bank which was earlier known as United Trust of India (UTI) is one of the leading banks in the private sector in India. Headquarter of the Axis Bank is situated in Mumbai.
Axis Bank boasts a large number of banking networks of its branches as well as ATMs.
Bank provides various types of banking-related services to their customers. Apart from private banking it also renders its services to corporate banking, retail and SMEs.
In the banking sector, the role of customer care has great importance to make their customers satisfied and happy.
Keeping in mind the same, Axis Bank also provides a dedicated customer service portal handled by professionals to sort out queries and grievances to their customers.
Customers can contact through Axis Bank customer care number, by mail, through online chat and more.
Now we will discuss all these points in an elaborate manner for well understanding of our readers/customers in the easiest and simplest way.
Axis Bank Customer Care Toll-free Number(24*7)
Axis Bank has provided 24*7 Toll- -free numbers to its customers to redress the grievances, queries and complaints very swiftly.
For this, professional representatives of Axis Bank is always there to help you out.
These are the toll-free numbers in retail banking-
|Type of Customers||Customer Care Toll-free Numbers|
|For Personal Banking Customer||1-860-419-5555,
|For Business Banking Customer||1-860-419-5555,
|For Agriculture and Rural Banking Customer||1-800-419-5577|
To avail banking facilities and services also, there are Axis Bank customer care numbers for their customers.
These are the following-
|Name of Service of Axis Bank||Toll-free number of Axis Bank|
|To Check Acct Balance||1-800-419-5959|
|To Check Mini Statement||1-800-419-6969|
Axis Bank Customer Care Support through SMS Facility
Axis Bank customer care support reach their customers through the SMS facility also. Customers can avail banking services through their registered mobile no by sending messages to banks dedicated numbers. Axis Bank Contact Numbers are-
5676782 & 9717 000002
|Request for Service||SMS Message To Bank|
|For Credit Card Customer ID||CUSTIDCC XXXX (Last 4 Digits of Credit Card)|
|For Balance Enquiry||BAL (account number)|
|For the Last 3 Transactions of the Account||MINI (account number)|
|To Register for E-statement||GREEN (Email ID)|
|To Download Mobile Banking App||MBANK|
|To Get a Cheque Book||CHEQBK (Last 6 Digits of Account Number)|
|To Get Nearest ATM Location||ATM (Pincode)|
|For Updation of PAN Number||PAN (PAN Number) (Customer ID)|
Axis Bank Customer Care Support through Mail
Customers can avail the facility of Axis Bank Customer Care support by using the mail facility also.
Following are the services/departments and their Email IDs –
|For general Banking Queryemail@example.com|
|For Loan Issue Queryfirstname.lastname@example.org|
|For Credit Card Issue Queryemail@example.com|
|For Merchant Related Queryfirstname.lastname@example.org|
Axis Bank Customer Care Support for Internet banking
Axis Bank customers can get the support of Axis Bank Customer Care through their phone banking also. For that, you have to these steps-
- Install the Axis Bank mobile app.
- Go to the support option to connect with a customer care representative.
Otherwise, you can dial these numbers also to get in touch with the net banking officer.
Contact Numbers are-
Axis Bank Customer Care Support for Loans
Axis Bank also provides Axis Bank Customer care support to their customers to sort out their queries in terms of loans, it may be Home Loans or Personal Loans. They can talk about their existing loan as well as for new loans and their formalities.
Contact Numbers to talk Axis Bank Customer care representative are as following-
Note- Axis Bank Customer Care support facility for loan services available between 9 AM to 9 PM on working days only.
Axis Bank Customer Care Support for Credit Card services
Axis Bank customers can take support of Axis Bank Customer Care to avail the services of the credit cards.
Customers can change their pin number, can change the limit of the card, can block the card to prevent misuse in case of theft and can exercise many other options by using call facility to the following numbers.
Contact Numbers are as follows-
Axis Bank Virtual Assistant
Axis Aha is an AI-powered chat boat of Axis Bank that facilitates customers to kill their queries in a very easy manner. Customers get answers to different types of questions.
For example, some of them are as follows-
- To know the balance
- To block the cards
- To order a new cheque book
- To pay credit card bills
- Fund transfer
Apart from that, there are many other options also available. Just go to Axis Aha and get answers to your queries/concerns.
Axis Bank Grievance Redressal process
Axis Bank grievance redressal process is very strong, responsive and accountable. This is formulated in 4 levels. These are as following-
- Level 1 (front end)
This is customer care support. Email ID- www.axisbank.com/support
Or Contact Numbers
- Level2 (Nodal Office)
In case of dissatisfaction from Level1, customers can approach level 2.
Email ID- email@example.com
Or Contact Number
- Level3 (Principal Nodal Office)
If not agree with Level2 then customers can reach Level3.
Email ID- firstname.lastname@example.org
Or Contact Number
- Level4 (The Banking Ombudsman)
In case you are not convinced above three-level, you can approach The Banking Ombudsman.
Axis Bank is a fast-growing and very tech-savvy bank. It has very dedicated customer care numbers that are well managed and responded by professionals.
Customers can sort out their queries with different types of customer care modes.
In this article, I have tried my best to give you all the required and latest information. If you still have any queries or concerns, the comment box is your own, feel free to write. You will be responded to in a very good manner and with full understanding.