ICICI Bank Customer Care Number 24*7 2021

ICICI (Industrial Credit & Investment Corporation of India) Bank is one of the largest bank in India in the private sector. Not only in India, its expansion is to European and Gulf countries also.

 Being the leading bank in the private sector, its the responsibility of the bank to establish a well professional ICICI Bank customer care services. 

Customers can contact ICICI Bank customer care number all around the clock. 

ICICI Bank is well known for the services it offers and customers satisfaction, it may be online redressal of complaints/queries or offline. 

ICICI Bank always comes on the top in customer care services.

Query regarding saving accounts, credit card services, loans, mobile banking, internet banking or any other bank-related issues, customer can approach to ICICI Bank customer care number 24*7. 

Must-Know: Internet Banking, Features, Advantages & Disadvantages

Also Read: SBI(State Bank of India) Customer Care Number

Following are the numbers, customers can contact-

ICICI Bank Customer Care Tollfree Number 24*7

ICICI Bank is very much particular about its customers’ satisfaction. Therefore the bank has provided contact no to its customer to get in touch round o’clock and sort out their issues with great professionalism through its customer care service. 

Must Check: Axis Bank Customer Care

Following are the contact numbers provided by ICICI Bank to its customers.

In case of any query regarding personal banking/private banking, the customer can contact to below-written number-

                                             1860 120 7777

                                             1800 103 8181

                                             1860 120 3399 (applicable charges may be applied )

Corporate, business or retail institutional banking customers can contact the below-mentioned number and sort out their issues or complaints-

                                            1860 120 6699

ICICI Bank Credit Card Customer Care Number 

Now a days Credit Cards are a very fast-growing and important sector for the bank. Almost every customer having an account in ICICI Bank is in the possession of a credit card. 

Being a large number of credit card users, complaints, queries and grievances are also increasing day by day. 

Therefore it is the responsibility of the bank to address the issue with great effort and potential so that customers should get their queries sorted out.

ICICI Bank has formed a dedicated credit card customer care service for their customers. Professional representatives are deployed to attend to queries and complaints. 

These are undermentioned numbers for credit card customers to help out with their queries-

1. For ICICI Private Banking Customers, the Contact Number is-

 1800 103 8181

2. For ICICI Retail Banking Customers, the Contact Number is-

   1860 120 7777

Apart from toll-free number to retail banking customers, the tolled number is also provided by ICICI Bank is-

  040 7140 3333

3. For Corporate and Business Banking Customer, the Contact Number is-

 1860 120 6699

4. For Wealth Banking Customers, the Contact Number is-

 1800 103 8181

Customers who have lodged their complaint/query previously and that has not been addressed properly can contact the following number-

1800 200 3344*

While contacting the above number customer should be aware that the complaint is not more than 3 months old and the previous compliant number is ready with him. 

*The contact number is operational on working days only between 09:00 AM to 06:00 PM.

Various Type of Enquiries/Information Regarding ICICI Credit Card

Customers do various types of queries in different ways. Following are the different different queries and questions raised by customers regarding ICICI Bank credit card-

  1. What to do in case of lost/stolen of credit card?
  2. What to do if a credit card is blocked by the bank?
  3. What to do if the card is undelivered and need to be re-despatch?


  • What to do in case of lost/stolen of credit card?
  • In case of theft of credit card, customer can call above-mentioned numbers /  may approach to the bank, can block the card by using a mobile banking app i. e. ICICI iMobile App or by using internet banking.
  • What to do if a credit card is blocked by the bank?
  • If the credit card is blocked, contact to ICICI Bank customer care and raise a query. You can also register for the replacement of a credit card.
  • What to do if the card is undelivered and need to be re-despatch?
  • If your card is undelivered to your address and returned, you can call to customer care representative and get your credit card re-dispatched.

Contact to ICICI Customer Care via Postal Address

Customers can contact to customer care through a postal address. Following is the address-

ICICI Bank Limited

ICICI Phone Banking Center

ICICI Bank Tower, 7th floor

Survey no: 115/27, Plot no. 12

Nanakramguda, Serilingampally

Hyderabad – 500032

Contact to ICICI Customer Care via Email Address

Customers can also contact to ICICI Bank customer care services through email address also. Email address is-


ICICI Bank Grievance Redressal Mechanism

A proper grievance redressal mechanism is established by ICICI bank. If customers are not satisfied with the solution provided by that level, they can escalate the issue to further next level. 

Part 1- Principal Nodal Officer 

If the customer is not satisfied with the customer care representative, they can reach to 

Principal Nodal Officer 

Contact No is –  022-26538027

Email Address is-  headservicequality@icicibank.com

Part 2- Senior Management

If customers are still not satisfied with the principal nodal officer, they can approach to head of the business department on working days between 10:00 AM to 05:00 PM.

Issue Regarding Loans

Contact No is – 022-39337934

Email Address is – headhomeloans@icicibank.com/headconsumerloans@icicibank.com

Issue Regarding Demat Account Service
Contact No is – 022-39337936

Email Address is – headdematservices@icicibank.com

Issue Regarding Credit Card Services

Contact No is – 022-39337932

Email Address is – headcreditcards@icicibank.com

Part 3- Zonal Heads

The contact details of Zonal Heads are as follows-

For EAST Zone- 

Contact No is- 040-33551230

Email Address is- headeastzone@icicibank.com

For WEST Zone-

Contact No is- 022-33551230

Email Address is- headwestzone@icicibank.com

For NORTH Zone-

Contact No is- 011-33551230

Email Address is- headnorthzone@icicibank.com

For SOUTH Zone-

Contact No is- 080-33551230

Email Address is- headsouthzone@icicibank.com

About ICICI Bank

ICICI Bank is always known as a customer-oriented as well as the customer-friendly bank. It is the second-largest leading bank in the private sector after HDFC bank. 

Therefore it is the accountability of the bank to take care of its customers and provide good customer service.

A great effort has been done to make the article complete and well informative, still if any query, write into the comment box.


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