Punjab National Bank is the second leading bank in public sector banking institutions. The bank functions under the Ministry of Finance which comes under the Government of India.
Punjab National Bank (PNB) was established in 1894 and the headquarter of the bank is in New Delhi, India.
PNB holds a proud tag of being the first ‘Swadeshi Bank’ of India.
Bank has a large number of the customer base of around 180 million customers and handle to this big figure with their queries and complaints is also need great expertise and professionalism.
Therefore bank has formed a team of experts in its customer care department to address queries, complaints and grievances professionally to the customers
In any sector and especially in banking institutions, customer care plays a vital role to prevent fraud and misuse of services.
A well responsive customer care gives immense satisfaction to their customers. Keeping all these points on the cards, the bank has provided tool-free PNB customer care numbers to its customers to sort out their complaints.
Apart from this customers can also contact to the bank through Emails, online baking and SMS etc.
These are the following customer care numbers and modes for various services provided by the bank-
Punjab National Bank Customer Care Toll-Free Number 24*7
Bank has provided customer care numbers to their customers to get in touch round the clock. Any issue let it be hotlisting of debit/credit cards, to know the account balance, transactions in ATMs or any other issue, customer can dial the following numbers-
- Toll-Free No: 1800 180 2222 / 1800 103 2222
- Tolled No: 0120-2490000
- Landline: 011-28044907
To check account balance (savings/current), PNB customers can give a missed call from their registered mobile number to these below numbers-
- Toll-Free No: 1800-180-2223
- Tolled No: 0120-2303090
Punjab National Bank Housing Finance Customer Care Number
PNB has provided exclusive numbers to their housing finance customers.
Also Read: Bank of India Customer Care 24*7 2021
By contactin these numbers, customers can resolve their queries-
- Toll-Free No: 18001208800
- 011-23357174 (Charges will be applied as per service provider)
Punjab National Bank Credit Card Customer Care Number
Credit cards services have more importance due to probable misuse of it or missing. That’s why PNB has provided dedicated numbers for their customers to get in touch with the bank customer care service at any time 24*7.
By calling these numbers you can hotlist your credit card or can report for fraud-
- 1800 180 2345
Punjab National Bank Customer Care Email Address
PNB has provided bank email id to their customers to raise any queries, to lodge complaints, or provide feedback.
Customers are advised to go through with this process as this is monitored on each level and you will get a satisfactory reply from customer care executives within 48 hours.
|To Contact the PNB Customer Careemail@example.com|
|Issue Regarding PNB Internet Bankingfirstname.lastname@example.org|
|Query Regarding Online Paymentemail@example.com|
|Query or Complaint Regarding Credit Cardfirstname.lastname@example.org|
Online Complaints Feedback Form for Punjab National Bank Customers
The complaint form is available on the official website of PNB. Customers can fill the form easily and can raise their queries or can give feedback regarding services.
While submitting the online complaints form, it is necessary to submit your email id also for the reply and further communication with the bank.
Punjab National Bank Redressal of Complaints and Grievance System
PNB has provided a chain system for redressal of complaints and grievances to their customers.
If a customer is not satisfied from that level, can escalate their complaints to the next level. For that proper system is formed.
The following is the mechanism/levels to go through in case of unhappiness-
||Sending Emails, calling the PNB customer care or visiting to Branch Manager with his complaints/queries.|
||If a customer is ‘Unhappy’ with the Solution provided by Level 1, he/she can approach to Zonal Manager or General Manager.|
||If a customer is still not satisfied with the solution of Level 2, he/she can approach to Nodal Officer or Principal Nodal Officer.|
||If a customer still feels that his/her concern is not addressed properly, he/she can escalate the issue to The Banking Ombudsman of that region.|
These are details for contacting to the higher authority-
Principal Nodal Officer (General Manager),
PNBHead Office – 5, Sansad Marg, New Delhi,
Contact Number – +91-11-23716185,
Fax Number – +91 11 2332 3707
Email ID: – email@example.com
PNB Postal Address for Credit Card Assistance
PNB Credit Card Processing Centre,
11th Floor, Atma Ram House,
1 Tolstoy Marg,
New Delhi –110001
The financial track records of the bank are quite sound. The bank has a vast structure and a strong network of 10681 ATMs, 6937 branches across 764 cities around the country. The bank has its footprint in other countries too.